Return & Refunds

We want you to love your new jewelry! At La Bonita Oro Laminado, our jewelry is carefully checked and lovingly packaged by hand in secure, protective boxing to ensure your delicate pieces arrive safely and in perfect condition. Because we are a small business handling delicate items, please review our policy guidelines below.

All Returns and Exchanges are for Store Credit Only.

1. Return and Exchange Window
  • Timeframe: We accept returns and exchanges within [14] days of your delivery date.
  • Eligibility Window: Any return request submitted after [14] days from the carrier-confirmed delivery date will unfortunately not be accepted.
  • Please do not sent items outside of this timeframe or they will be Not accepted.
2. Item Condition Requirements
To protect the quality of our pieces and ensure hygiene safety, items must meet the following strict criteria to qualify for a refund or exchange:
  • Unworn & Unaltered: Items must be in their original, unworn, and unaltered condition, completely free of scratches, perfume scents, cosmetics, or signs of wear.
  • Original Packaging Required: Jewelry must be returned inside its original jewelry box, pouch, and protective packaging.
  • Earring Exception: Due to hygiene and health regulations, all earrings and piercings are FINAL SALE and cannot be returned or exchanged under any circumstances. 
  • If you have damaged your jewelry items or show signs of wear, we cannot accept a return, all items must be in a resealed condition.
3. Non-Returnable and Final Sale Items
The following items cannot be returned, refunded, or exchanged:
  • Custom & Made-to-Order Pieces: Any item that was custom-sized, engraved, or specially manufactured to your specifications.
  • Customized products are made specifically for you and therefore refunds and exchanges or cancellations are not applicable with these items.
  • Earrings: (As noted above, due to hygiene reasons).
  • Piercings: (As noted above, due to hygiene reasons).
  • Clearance/Sale Items: All items purchased from our "Sale" section or marked as "Final Sale" at checkout.
  • Gift Cards: Digital or physical gift cards are non-refundable.
4. Return Shipping Process & Fees
  • Return Shipping Costs: The customer is responsible for the cost of return shipping unless the item arrived incorrect. 
  • Unfortunately, we do not offer a free return label. The delivery fee of the items sent for return belongs to the customer. Your delivery cost cannot be refunded.
5. How to Initiate a Return or Exchange
  1. Contact Us: Email our team at [labonitaorolaminado@gmail.com] with your Order Number and the reason for your return or exchange. 
  2. Review & Approval: We will respond within [3-5] business days with step-by-step shipping instructions and your return authorization.
  3. Pack & Ship: Securely pack the jewelry in its original box and place it inside a bubble mailer or shipping box. Do not mail jewelry in a plain paper envelope, as sorting machines will tear it. Note: Do not sent back any packages until your order has been approved. 
6. Processing Refunds
  • Inspection Window: Once your return package arrives at our studio, please allow [3–5] business days for our team to inspect the condition of the jewelry.
  • Approval Notification: We will send you an email notifying you whether your return has been approved or rejected based on item condition.
  • Refund Timeline: If approved, your refund will automatically be processed back to your original payment method. Please note that banks and credit card companies typically take [10] business days to post the credit to your account.
  • Shipping Fees: Original shipping charges are non-refundable. Shipping would be deducted from the total order amount, and the remaining balance will be refunded to the customer. 
7. Defective, or Incorrect Items
If your jewelry arrives defective, or if you received the wrong item, please notify us immediately within [48 hours] of delivery at [labonitaorolaminado@gmail.com]. Please include your order number and clear photos of the item. If it has been 48 hours since the delivery date, we cannot assist, and the products are considered as ''misuse by the buyer.''

By purchasing a product with La Bonita Oro Laminado Jewelry, you agree to all terms and conditions stated.