Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide you with the best possible shopping experience. Please review our shipping policy below for information on how we process and deliver your orders.

Processing Time

  • All orders are processed within 2-3 business days (Monday to Friday, excluding holidays).
  • Orders placed after 12 PM (noon) will be processed the next business day.
  • Custom or personalized jewelry may take additional time to process. You will be notified if there are any delays with your order.

Shipping Methods & Rates

We offer a variety of shipping options to meet your needs. Shipping times and costs are calculated at checkout based on the shipping method you choose and your location.

  • Standard Shipping:

    • Estimated delivery time: 5–7 business days
    • Cost: $6.99 (Free on orders over $180)

  • Expedited Shipping:

    • Estimated delivery time: 2–3 business days
    • Cost: $10.00

Please note that shipping times are estimates and may vary depending on the destination and the shipping carrier.

Domestic Shipping (within United States)

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.

International Shipping:

  • Standard International Shipping: 7-21 business days (depending on destination). Rates vary by location.
  • Expedited International Shipping: 5-7 business days. Rates vary by location.

Note: International customers are responsible for any customs fees, taxes, or duties that may apply upon delivery. These fees are not included in the shipping cost and are determined by the destination country.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to track your package. You can track your shipment directly on the carrier's website (e.g., USPS, UPS, FedEx, DHL).

Shipping Delays

While we make every effort to ship your order promptly, please note that delivery times may be impacted by weather conditions, holidays, or other factors beyond our control. In the event of a delay, we will notify you via email.

Packaging

All of our jewelry is carefully packaged to ensure it arrives safely. We use eco-friendly materials whenever possible. Your jewelry will arrive in a beautifully crafted box or pouch, ready to be gifted or enjoyed.

Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for incorrect or incomplete addresses provided at checkout. If your package is returned due to an address error, we will contact you to arrange reshipment at the customer's expense.

Lost or Damaged Packages

We take great care in packaging and shipping your jewelry. However, once your order has left our facility, we are no longer responsible for the package’s transit.

  • Lost Packages: If your package is lost in transit, we recommend contacting the carrier directly (e.g., USPS, UPS, FedEx or DHL) using the tracking number provided. We cannot assume responsibility for lost packages, please contact the carrier directly to file a claim.

  • Damaged Packages: In the event that your order arrives damaged, please contact the carrier directly to file a claim. We are not responsible for any damage caused during transit. If you believe the damage occurred prior to shipping, please contact us within 7 days of receiving your order for assistance.

Important Notes:

  • Insurance: We recommend selecting shipping insurance for valuable items, especially if your order contains high-value jewelry. This will protect you in case of any loss or damage.
  • Proof of Damage: If your item arrives damaged, please keep all original packaging and take photographs of both the item and the packaging to assist in filing a claim with the carrier.

Order Cancellation

If you need to cancel or modify your order, please contact us within 24 hours of placing your order. After this time, we may have already processed and shipped your order, and cancellations or changes may not be possible.

Contact Us

If you have any questions about shipping, please don’t hesitate to contact us at [labonitaorolaminado@gmail.com] Our customer service team is here to assist you!